Most states and territories offer ongoing face-to-face training programs for the SHS collection, so look out for training opportunities that are advertised or direct your queries to your state/territory department.
The AIHW offers online training via webinars and these are particularly useful if face-to-face training is not available in the near future, or your remote location makes travelling for training difficult. Webinars are regularly advertised in the latest SHS e-Newsletter.
The AIHW website also has e-Learning modules and resources to train new staff members to enter data into SHIP.
SHS collection e-Newsletter for homelessness agencies - December 2019
SHS collection e-Newsletter for homelessness agencies - November 2019
SHS collection e-Newsletter for homelessness agencies - October 2019
SHS Collection manual (July 2019)
Summary of data items introduced on 1 July 2019
SHS Validata™ Manual (August 2018)
Validata™ e-Learning module
This e-Learning course is divided into the following lessons and it is recommended that you work your way through them all.
From July 2016 the AIHW no longer accepts or processes paper client forms. However, the sample forms below can be useful for collecting client data which can then be entered into your agency’s client management system.
Initial client form – SAMPLE
Ongoing client form – SAMPLE
Unassisted person form – SAMPLE
New and updated SHS data items
This module steps you through changes to the SHSC which were implemented on 1 July 2017.
New and updated SHS data items (SHIP users)
This module steps you through changes to SHIP which were implemented on 1 July 2017.
SHIP tips for data entry
This module outlines some general data entry tips that you will find useful.
SHIP helpful hints
This module outlines some general hints about SHIP client management functionalities.
Entering a family into SHIP using SHIP copy-over functions
This module steps you through how to efficiently enter a family into SHIP making use of SHIP’s copy-over functions.
How to add extra family members to an open support period
This module covers how to add new family members to a presenting unit after the support period has been open for some time (updated May 2017).
How to complete a status update
This module steps you through how to complete a status update for individual clients and family groups.
How to fix status update errors
This module outlines where to view status update errors, how to resolve errors and re-run a status update.
How to identify and report on specific agency programs
This module steps you through how to add a list of your agency programs to SHIP, how to enter programs on client records, and how to output reports and lists about specific programs.
Disability flag: questions and answers
Privacy information card
How to interpret table 5.7 of your statistical summary
We'd love to know any feedback that you have about the AIHW website, its contents or reports.