Welfare services aim to improve individual outcomes and the effectiveness of services in achieving its outcomes is a measure of the performance of the welfare system.
Context statement: An indicator of the success of employment services. Stable employment following assistance from employment services reduces dependency on income support payments.
From 2015–16 to 2018–19, the proportion of job seekers off benefits after participation in employment services was around 44% (Department of Employment 2016, 2017; Department of Jobs and Small Business 2018; Department of Employment, Skills, Small and Family Business 2019).
There was a significant decline in the proportion of jobactive job seekers moving off or reducing their reliance on income support in 2019–20 (36.8% down from 44.6% in 2018–19). It is likely that the economic impact of the COVID-19 pandemic affected this measure, as fewer job seekers have exited income support since March 2020. This is in line with the broader labour market decline (Department of Education, Skills and Employment 2020).
For more information, see JobKeeper and employment services.
Department of Education, Skills and Employment 2020. Annual report 2019-20. Canberra: Department of Education, Skills and Employment.
Department of Employment 2016. Annual report 2015-16. Canberra: Department of Employment.
Department of Employment 2017. Annual report 2016-17. Canberra: Department of Employment.
Department of Employment, Skills, Small and Family Business 2019. Annual report 2018-19. Canberra: Department of Employment, Skills, Small and Family Business.
Department of Jobs and Small Business 2018. Annual report 2017-18. Canberra: Department of Jobs and Small Business.
Context statement: An indicator of housing stability for those who have engaged with homelessness services. The aim of these services is to improve the stability of a person’s housing following a support period, and thereby avoid repeat periods of homelessness.
Nationally, of all clients who experienced homelessness in 2019–20, 5.3% experienced it more than once in the reporting year. This was similar to previous years (5.0% in 2015–16 and 5.6% in 2018–19) (SCRGSP 2021).
Reference: SCRGSP (Steering Committee for the Review of Government Service Provision) 2021. Report on Government Services 2021. Canberra: Productivity Commission.
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