Table of contents

  • Preliminary material
    • Title page and verso
    • Contents
    • Acknowledgments
  • Sections
    1. Introduction
    2. Background
      1. Changes to the 2002 - 03 data collection
        1. Modifications to existing data items
        2. Clarified counting rules
        3. Data definitions
    3. General notes
      1. Data sources: survey and administrative data
      2. Symbols
      3. Data qualifications
      4. Survey data coverage
      5. Definitions
    4. 2002 - 03 CSHA community housing data
      1. Summary data
      2. Performance indicators
        1. P1 Amenity/location
        2. P2 Affordability
        3. P3 Match of dwelling to household size
        4. P4 Low income
        5. P5 Special needs
        6. P6 Priority access to those in greatest need
        7. P7 Customer satisfaction
        8. P8 Direct costs per unit
        9. P9 Occupancy rates
        10. P10 Turnaround time
        11. P11 Rent arrears
      3. National data
  • End matter
    • Appendixes
      1. P1 and P7 results for 2001
    • Reference list