Table of contents

  • Preliminary material
    • Title page and verso
    • Contents
    • Acknowledgments
  • Sections
    1. Introduction
    2. Background
      1. Changes to the 2002 - 03 data collection
        1. Modified data items
        2. Clarified counting rules
        3. Data definitions
    3. General notes
      1. Symbols
      2. Scope
      3. Coverage
      4. Data qualifications
      5. Terminology used
    4. CSHA 2002 - 03 public housing data
      1. Summary data
      2. Performance indicators
        1. P1 Amenity/location
        2. P2 Affordability
        3. P3 Match of dwelling to household size
        4. P4 Low-income
        5. P5 Special needs
        6. Priority access to those in greatest need
        7. P7 Customer satisfaction
        8. P8 Direct costs per unit
        9. P9 Occupancy rates
        10. P10 Turnaround time
        11. P11 Rent arrears
      3. National data
  • End matter
    • Appendix 1: P1 and P7 results for 2001
    • Reference list