The 2021 National Social Housing Survey was conducted during the COVID-19 pandemic providing a unique insight into the benefits of social housing during this time. In 2021, satisfaction was high among social housing tenants (almost 3 in 4 tenants were satisfied), but there were differences between housing programs and states and territories, with most of the variation in satisfaction due to the structural condition of dwellings. Nearly all tenants reported feeling more settled and being able to manage their rent better as benefits of living in social housing.
- Cat. no: HOU 332
73% of tenants were satisfied with the overall services provided by their social housing organisation in 2021
Three quarters of tenants were satisfied with emergency maintenance services
80% of tenants who had to work/study from home or home school children during COVID-19 said their home met their needs
Satisfaction was closely related to the condition of tenants homes: as structural problems increased, satisfaction fell