The measurement of patient experience in non-GP primary health care settings

This working paper was funded by the Australian Health Ministers’ Advisory Council and overseen by the National Health Information Standards and Statistics Committee. The paper documents existing approaches for measuring patient experience within non-GP primary health care settings. Information about patient experience is an important tool for health care quality improvement and health performance reporting. While there have been selected activities to standardise and validate patient experience information in hospital and GP settings, there has been limited documentation of patient experience information within the non-GP primary health care sector. This paper will help inform future work in the area of patient experience in primary health care settings.