Specialist homelessness services

In 2021–22, 31% of total SHS clients had a current mental health issue.

The main reason identified by clients accessing services were housing crisis (e.g., eviction) (21%), family and domestic violence (19%) and inadequate/inappropriate dwelling conditions (13%).51% of these clients were provided accommodation, 82% with assistance sustaining accommodation and 67% with other specialist services.

Spotlight data

In the top half of the figure there are two line charts displaying service data for SHS clients with a current mental health issue from 2011–12 to 2021–22. The left line chart compares clients with a current mental health issue to the total of all SHS clients and can be toggled to display either client numbers or rates (per 100,000). While total SHS clients have increased from 236,400 in 2011–12 to 272,700 in 2021–22, rates have remained steady, 1058 per 100,000 in 2011–12 to 1062 per 100,000 in 2021–22. However, SHS clients with a current mental health issue have consistently increased from 44,700 / 200 per 100,000 in 2011–12 to 85,200 / 332 per 100,000. The right line chart shows the proportion of clients with a current mental health issue relative to total SHS clients. Clients with a current mental health issue have represented a larger proportion of total SHS clients since 2011–12 (19%) to 2021–22 (31%).
In the lower half of the figure there are four tabs that can be toggled, WHO, WHY, WHAT and OUTCOMES, that allow viewing of summary data presented for each financial year between 2017–18 to 2021–22. These tabs present three sparkline figures for SHS clients with a mental health issue (WHO) and their main reason for contacting SHS (WHY), three stacked bar charts for their service usage (WHAT), and a side-by-side bar chart showing outcomes by comparing client homelessness at the beginning and end of support (OUTCOMES). These factors have largely been consistent between 2017–18 to 2021–22.
WHO shows that SHS clients with a current mental health issue are; primarily female (60%–63%), aged 25–44 (44%–45%) and provided services in Victoria (38%–40%). 
WHY shows that SHS clients with a current mental health issue primarily sought assistance due to; housing crises (e.g., eviction) (20%–25%), family and domestic violence (19%–20%), and inadequate/inappropriate dwelling conditions (11%–13%). 
WHAT shows the percentage of clients provided, referred on or neither provided nor referred on for the three primary SHS services required by clients with a current mental health issue. These services are accommodation, assistance sustaining existing accommodation and other specialist services. Percentages are relative to the group of SHS clients with a current mental health issue requiring a specific service, not all these clients. Accommodation was provided to 51%–52% of clients, with 16%–17% referred on and 31%–33% neither provided nor referred for accommodation. Assistance sustaining existing accommodation was provided to 82%–84% of clients, with 3% referred on and 14%–15% neither provided nor referred on for assistance sustaining existing accommodation. Other specialist services were provided to 66%–68% of clients, with 18% referred on and 14%–16% neither provided nor referred for other specialist services.
OUTCOMES shows that 48%–50% of SHS clients with a current mental health issue were homeless at the beginning of support, with 36%–38% being homeless at the end of support. Note that homelessness here refers to more than rooflessness and includes clients: with no shelter or improvised/inadequate dwellings; with short-term temporary accommodation; or couch surfing.
 Refer to source note under Spotlight data figure for data source information.

Source: Specialist Homelessness Services Collection.
Prevalence data: Specialist homelessness services historical data 2011–12 to 2021–22, Table HIST.MH.
Client data (WHO): Age & Sex – Table MH.1. State and territory – 2017–18 to 2019–20, Table MH.2; 2020–21, Table CLIENTS.37; 2021–22, Table CLIENTS.39.
Reason data (WHY): 2017–18, SHS Annual report webpage; 2018–19 to 2019–20, 2021–22, Table MH.5; 2020–21, Table MH.4.
Service data (WHAT): 2017–18 to 2019–20, Table MH.3; 2020–21 to 2021–22, Table MH.2.
Outcome data (OUTCOMES): 2017–18 to 2019–20, Table MH.4; 2020–21 to 2021–22, Table MH.3.
Data files: SHS Annual report data files for 2017–18 to 2021–22. Refer to Homelessness services, Data to access all data files.

Additional information:

In addition to the broad data presented above, SHS clients with a current mental illness also differ from typical SHS clients in a number of ways:

  • Compared to other SHS clients, they are consistently more likely to be repeat users of services, have more and longer periods of support
  • and higher proportions of additional risk factors such as being unemployed, a history of homelessness and drug and alcohol issues (AIHW, 2022b).
  • Both reasons for requesting SHS and the initial form of accommodation at the beginning of support vary based on whether the client was currently experiencing homelessness or at risk of experiencing homelessness (for example refer to AIHW 2022a).

Where can I find more information?

Key concepts
Key conceptDescription

At risk of homelessness

A person is described as at risk of homelessness if they are at risk of losing their accommodation or they are experiencing one or more of a range of factors or triggers that can contribute to homelessness.

Risk factors include:

  • financial stress (including due to loss of income, low income, gambling, change of family circumstances)
  • housing affordability stress and housing crisis (pending evictions/foreclosures, rental and/or mortgage arrears)
  • inadequate or inappropriate dwelling conditions, including accommodation that is unsafe, unsuitable or overcrowded
  • previous accommodation ended
  • relationship/family breakdown
  • child abuse, neglect or environments where children are at risk
  • sexual abuse
  • family/domestic violence
  • non-family violence
  • mental health issues and other health problems
  • problematic alcohol, drug or substance use
  • employment difficulties and unemployment
  • problematic gambling
  • transitions from custodial and care arrangements, including out-of-home care, independent living arrangements for children aged under 18, health and mental health facilities/programs, juvenile/youth justice and correctional facilities
  • discrimination, including racial discrimination (e.g., First Nations people in the urban rental market)
  • disengagement with school or other education and training
  • involvement in, or exposure to, criminal activities
  • antisocial behaviour
  • lack of family and/or community support
  • staying in a boarding house for 12 weeks or more without security of tenure.


A specialist homelessness agency client is a person who receives a specialist homelessness service. A client can be of any age. Children are also clients if they receive a service from a specialist homelessness agency.

To be a client the person must directly receive a service and not just be a beneficiary of a service.

Children who present with an adult and receive a service are considered to be a client; children of a client or other household members who present but do not directly receive a service are not considered to be clients.

Client with a current mental health issue 

SHS clients with a current mental health issue are identified as such if they have provided any of the following information:

  • they indicated that at the beginning of a support period they were receiving services or assistance for their mental health issues, or had received them in the last 12 months;
  • their formal referral source to the specialist homelessness agency was a mental health service;
  • they reported ‘mental health issues’ as a reason for seeking assistance;
  • their dwelling type either a week before presenting to an agency, or when presenting to an agency, was a psychiatric hospital or unit;
  • they had been in a psychiatric hospital or unit in the last 12 months;
  • at some stage during their support period, a need was identified for psychological services, psychiatric services or mental health services.


The client’s homeless status at the beginning and end of their support.

Clients are considered to be homeless if they are living in any of the following circumstances:

  • No shelter or improvised dwelling:

    • includes where dwelling type is no dwelling/street/park/in the open, motor vehicle, improvised building/dwelling, caravan, cabin, boat or tent; or tenure type is renting or living rent-free in a caravan park.

  • Short-term temporary accommodation:

    • dwelling type is boarding/rooming house, emergency accommodation, hotel/motel/bed and breakfast; or tenure type is renting or living rent-free in boarding/rooming house, renting or living rent-free in emergency accommodation or transitional housing.

  • House, townhouse or flat (couch surfing or with no tenure):

  • tenure type is no tenure; or conditions of occupancy is couch surfing.

Specialist homelessness agency

A specialist homelessness agency is an organisation which receives government funding to deliver specialist homelessness services to a client. These can be either not-for-profit and for profit agencies.

Specialist homelessness service(s)

Specialist homelessness service(s) is assistance provided by a specialist homelessness agency to a client aimed at responding to or preventing homelessness. The specialist homelessness services in scope for this collection include accommodation provision, assistance to sustain housing, mental health services, family/relationship assistance, disability services, drug/alcohol counselling, legal/financial services, immigration/cultural services, domestic/family violence services, other specialist services and general assistance and support.

Support period

A support period is the period of time a client receives assistance from an agency. A support period starts on the day the client first receives a service from an agency and ends when:

  • the relationship between the client and the agency ends,
  • the client has reached their maximum amount of support the agency can offer, or
  • a client has not received any services from the agency for a whole calendar month and there is no ongoing relationship.