Positive relationships with health care providers and care continuity are key to improving patients’ health outcomes. This web report provides data on patients with chronic conditions experiences with their health providers, particularly with respect to whether or not GPs and other specialists communicated in a respectful and attentive way. Most people with chronic conditions reported positive experiences with their GPs and other specialists. However, younger patients and patients with mental health conditions reported less positive experiences.

More information on the topic, data and analysis is available in the accompanying main PDF report Experiences in health care for people with chronic conditions: how GPs and other specialists communicate with their patients.

  • Cat. no: CHC 5
Findings from this report:
  • 7 in 10 patients with a mental health condition said that their specialists always listened carefully to them

  • 3 in 4 patients with multiple chronic conditions said that their GPs always spent enough time with them

  • 1 in 20 patients with a mental health condition said that their GPs rarely or never spent enough time with them

  • 8 in 10 patients said that their specialists always listened carefully, showed respect and spent enough time with them